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User Representation on C2C Platforms

User Representation on C2C Platforms
Ansprechpartner:

Timm TeubnerFlorian Hawlitschek

Partner:

IISM, KSOS, MWK 

With this research project we aim to systematically explore how different forms of user representations in consumer-to-consumer (C2C) platforms affect the users’ behavior and its antecedents, e.g., social presence, hedonic value, and trust. These novel platforms face the challenge to generate and maintain trust among their users (e.g., by using real names and photos), which easily comes into conflict with Internet users’ concerns for privacy and online anonymity. We build upon and extend a well-established economic standard experiment – the trust game – as a model for consumer-to-consumer interactions in the sharing economy.

The project runs from March 2016 to August 2017 and is funded by the Ministerium für Wissenschaft, Forschung und Kunst Baden-Württemberg (Research Seed Capital (RiSC))