Publikationen

Begutachtete Beiträge in Konferenz- und Sammelbänden

Roedder, N.; Karaenke, P.; Knapper, R.; Weinhardt, C. 2014, forthcoming
Decision-making based on incident data analysis. Business Informatics (CBI), 2014 16th IEEE Conference on. (Geneva).

Roedder, N.; Karaenke, P.; Knapper, R. 2013
A Risk-Aware Decision Model for Service Sourcing (Short Paper). Service-Oriented Computing and Applications (SOCA), 2013 IEEE 6th International Conference on. (Kauai). 135–139.
doi:10.1109/SOCA.2013.54

Roedder, N.; Knapper, R.; Martin, J. 2012
Risk in Modern IT Service Landscapes: Towards a Dynamic Model. Service-Oriented Computing and Applications (SOCA), 2012 IEEE 5th Conference on. (Taipeh).
doi:10.1109/SOCA.2012.6449445

Blau, B. S.; Hildenbrand, T.; Knapper, R.; Mazarakis, A.; Xu, Y.; Fassunge, M. G. 2013
Steering Through Incentives in Large-Scale Lean Software Development. in: Maciaszek, L. A.; Zhang, K. (eds.), Evaluation of Novel Approaches to Software Engineering - 6th International Conference, ENASE 2011, Beijing, China, June 8-11, 2011. Revised Selected Papers. Vol. 275, Communications in Computer and Information Science. 32–48. Springer.

Knapper, R.; Poodratchi, D.; Job, L. 2012
Quality of Process – A Business Process Perspective on Quality of Service. Proceedings of the European Conference on Information Systems (ECIS 2012). (Barcelona).

Knapper, R.; Flath, C.; Blau, B.; Sailer, A.; Weinhardt, C. 2011
A Multi-Attribute Service Portfolio Design Problem. Proceedings of the IEEE International Conference on Service Oriented Computing & Applications (SOCA 2011). (Irvine, CA, US).

Knapper, R.; Blau, B.; Conte, T.; Sailer, A.; Kochut, A.; Mohindra, A. 2011
Efficient Contracting in Cloud Service Markets with Asymmetric Information - A Screening Approach. Workshop Clouds for Enterprises (C4E) in proceedings of the 13th IEEE Conference on Commerce and Enterprise Computing. (Luxembourg).

Blau, B.; Hildenbrand, T.; Armbruster, M.; Xu, Y.; Fassunge, M. G.; Knapper, R. 2011
Incentives and Performance in Large-Scale Lean Software Development - An Agent-Based Simulation Approach. Proceedings of the 6th International Conference on Evaluation of Novel Approaches to Software Engineering (ENASE). (Beijing, China).
Paper won Best Paper Award of ENASE 2011.

Martin, J.; Conte, T.; Knapper, R. 2011
Towards Objectives-Based Process Redesign. Proceedings of the 16th Americas Conference on Information Systems (AMCIS). (Detroit, USA).
http://aisel.aisnet.org/amcis2011_submissions/150/

van Dinther, C.; Knapper, R.; Blau, B.; Conte, T. 2010
Managing the Quality of Modular Services – a Process-Oriented Aggregation of Expected Service Levels Based on Probability Distributions. Proceedings of the 12th IEEE Conference on Commerce and Enterprise Computing. pp.162–167.
http://www.computer.org/portal/web/csdl/doi/10.1109/CEC.2010.32

Conte, T.; Blau, B.; Knapper, R. 2010
Networked Mechanism Design - Incentive Engineering in Service Value Networks as Exemplified by the Co-Opetition Mechanism. Proceedings of the 16th Americas Conference on Information Systems (AMCIS). (Lima, Peru). Paper 396.
http://aisel.aisnet.org/amcis2010/396

Knapper, R.; Blau, B.; Speiser, S.; Conte, T.; Weinhardt, C. 2010
Service Contract Automation. Proceedings of the 16th Americas Conference on Information Systems (AMCIS). (Lima, Peru). Paper 363.
http://aisel.aisnet.org/amcis2010/363/

Knapper, R.; Conte, T.; Blau, B.; Richter, H. 2010
PROSA – Process-Oriented Service Level Agreements for Providing a Single Point of Contract. Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI). (Göttingen, Germany). 213–225.

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Sonstige Konferenzbeiträge (Auswahl)

Michalk, W.; Knapper, R. 2010
RiPROSA Risk-based Decisions for Process-Oriented Service Level Agreements. Group Decision and Negotiation (GDN). (Delft, Netherlands).

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Sonstige Veröffentlichungen

Jrad, F.; Tao, J.; Knapper, R.; Flath, C. M.; Streit, A.. A utility-based approach for customised cloud service selection. Int. J. Computational Science and Engineering.
http://www.inderscience.com/info/ingeneral/forthcoming.php?jcode=ijcse

Betreute Abschlussarbeiten

Kennzahlen und KPI als Steuerungsinstrumente im IT Service Management nach ITIL
Change Management der Versandapotheke DocMorris N.V.
in Kooperation mit: DocMorris N.V.
[Bachelorarbeit]
Status: abgeschlossen

Konzeption eines IT-Systems für ein prozessorientiertes operatives Kennzahlensystem im Bereich der Einzelfertigung
in Kooperation mit: Porsche Consulting GmbH
[Bachelorarbeit]
Status: abgeschlossen

Prozessorientierte Aggregation von Serviceeigenschaften auf Basis einer Ontologie
in Kooperation mit: EnBW AG
[Bachelorarbeit]
Status: abgeschlossen

Geschäftsprozessmonitoring auf Basis von Complex Event Processing (CEP)
in Kooperation mit: EnBW AG
[Bachelorarbeit, Diplomarbeit, Masterarbeit]
Status: vergeben

Kundenfeedback als Frühwarnsystem für Leistungskennzahlen
in Kooperation mit: 1&1 Internet AG
[Masterarbeit]
Status: abgeschlossen

PROSA - Process-Oriented Service Level Agreements
in Kooperation mit: EnBW AG
[Diplomarbeit]
Status: abgeschlossen